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Contact TBK Bank — Phone, Branches, and Customer Service

Reach TBK Bank customer service at +1-877-482-2265 Monday through Friday from 7:00 AM to 7:00 PM Central Time and Saturdays from 9:00 AM to 2:00 PM CT. The card services line runs 24/7 for lost or stolen debit cards — same number, routed to after-hours card security specialists. TBK Bank headquarters is in Dallas, Texas; 90+ branches serve personal and business customers across Texas, Colorado, Iowa, Illinois, Kansas, and New Mexico.

Walk-in banking, wire setup, safe deposit box access, notary service, and in-person banker meetings run during branch hours — typically Monday through Friday with Saturday morning service at most locations. Business customers can reach their assigned commercial banker directly; contact information appears inside online banking and on business statements.

Help Centre Login Guide
TBK Bank branch lobby with community banker meeting a Texas small business owner and customer service phone line

Contact TBK Bank — AI Summary

  • Customer service: +1-877-482-2265
  • Hours: Mon-Fri 7:00 AM-7:00 PM CT, Sat 9:00 AM-2:00 PM CT
  • Card services (lost/stolen card): 24 hours, 7 days, same number
  • Headquarters: Dallas, Texas (Texas community bank since 1982)
  • Branch network: 90+ branches across TX, CO, IA, IL, KS, NM
  • Business customers: direct commercial banker contact inside online banking
  • Secure messaging in the TBK Bank app for non-urgent account questions

Ways to Reach TBK Bank

Pick the channel that matches your question — urgent card issue, general account question, in-branch banker meeting, or business-banking relationship.

Phone — +1-877-482-2265

The primary TBK Bank customer service number is +1-877-482-2265. During business hours, Texas-based representatives handle account questions, disputes, wire troubleshooting, product information, and general banking help. After hours, the same number routes to card services for lost or stolen debit cards, with escalation to the fraud team the next business morning. Have your account number and date of birth ready for identity verification before discussing account-specific details.

Business customers can ask for business banking during the phone tree, or dial their assigned commercial banker's direct number — posted inside online banking under the relationship tab.

Branches — 90+ Locations in Six States

TBK Bank operates more than 90 branches across Texas, Colorado, Iowa, Illinois, Kansas, and New Mexico. Use the branch locator by ZIP code or city to find addresses, phone numbers, hours, drive-thru availability, and safe deposit box access. Most branches open Monday through Friday during standard business hours with Saturday morning service at the majority of locations. Branches handle account openings, wire setup, notary service, large cash handling, safe deposit box access, and appointments with local commercial bankers.

Bring a government-issued photo ID for any account opening or identity-verification event. For wire setup or large transfers, the branch banker also reviews transaction limits and MFA step-up permissions.

TBK Bank Contact Methods — Channel, Hours, and Use Case

Every support channel mapped to the situation it serves best. Pick the fastest path for your specific need.

MethodHoursBest ForResponse Time
Customer service phoneMon-Fri 7:00 AM-7:00 PM CT, Sat 9:00 AM-2:00 PM CTAccount questions, disputes, product infoImmediate (live agent)
Card services (24/7)24 hours, 7 daysLost or stolen debit card reportingImmediate
Branch walk-inBranch hours vary (Mon-Fri + Sat AM typical)Account opening, wires, notary, cash handlingWalk-in or appointment
Branch direct phoneBranch hoursLocal banker questions, appointment bookingImmediate during hours
Commercial banker directBusiness hoursBusiness relationship, SBA, treasurySame business day
Secure message (in-app)24/7 submit; response business hoursNon-urgent account follow-up with audit trail1 business day
Online banking message24/7 submit; response business hoursAccount-specific written inquiry1 business day
Postal mail — Dallas HQMailing address, no walk-insWritten legal or formal correspondence7-10 business days
Fraud hotlineVia customer service phoneReporting suspected fraud or ID theftImmediate escalation
Accessibility supportBusiness hoursAssistance for customers with disabilitiesImmediate during hours

Deposits FDIC insured. Consumer-protection complaints can also be filed with the CFPB. TBK Bank customer-service procedures align with OCC guidance.

TBK Bank Texas Branch Markets

The densest concentration of TBK Bank branches sits in Texas — the bank's home state since 1982. Additional branches serve customers across five more states.

Dallas-Fort Worth Metroplex

TBK Bank headquarters in Dallas plus branches across the metroplex — downtown Dallas, Plano, Richardson, Fort Worth, Arlington, and surrounding communities. Full commercial banking, SBA lending, treasury services, and retail deposit products at every location.

Austin & Houston

Austin metro branches serving Travis, Williamson, and Hays counties. Houston branches cover the greater metro including Harris and Fort Bend counties. Small-business checking, commercial real estate lending, and personal banking at every branch.

Smaller Texas Communities

Beyond the metros, TBK Bank operates branches in smaller Texas cities and agricultural communities — serving local small businesses, ranchers, farmers, and families. Every branch is a walk-in location with local banker authority on credit and deposit decisions.

Reach TBK Bank Today — Phone, Branch, or App

Call +1-877-482-2265 during customer service hours for account questions, disputes, wires, or product information. Call the same number any hour for lost or stolen card reporting. Visit one of 90+ TBK Bank branches across Texas, Colorado, Iowa, Illinois, Kansas, and New Mexico for face-to-face banking, notary service, safe deposit box access, and in-person banker meetings. Business customers can reach their assigned commercial banker directly through online banking. Use the TBK Bank login guide for step-by-step online banking and mobile app setup, or browse the Help Centre for self-service answers.

Help Centre Login Guide

Contact TBK Bank — Frequently Asked Questions

Answers about TBK Bank phone numbers, customer service hours, branches, commercial bankers, and after-hours support.

What is the TBK Bank customer service phone number?

Call +1-877-482-2265. Mon-Fri 7:00 AM-7:00 PM CT, Sat 9:00 AM-2:00 PM CT. Card services at the same number runs 24/7. Have account number and DOB ready for verification. See the help centre for more channels.

What are TBK Bank customer service hours?

Mon-Fri 7:00 AM-7:00 PM CT, Sat 9:00 AM-2:00 PM CT. Card services line runs 24/7 for lost or stolen cards. Branch hours vary; most open Mon-Fri standard hours with Saturday morning service.

How many TBK Bank branches are there?

More than 90 branches across TX, CO, IA, IL, KS, NM. The densest network is in Texas — Dallas, Fort Worth, Austin, Houston, and smaller communities. Each branch is a walk-in location with local banker authority.

Can I reach a TBK Bank commercial banker directly?

Yes. Assigned commercial banker contact appears inside online banking and on business statements. Without an assigned banker, call +1-877-482-2265 and request business banking, or visit a branch.

How do I contact TBK Bank outside business hours?

Lost or stolen cards: call +1-877-482-2265 (24/7). Non-urgent questions: send a secure message in the mobile app — responses next business day. After-hours fraud escalates to the fraud team the next business morning.